Frequently Asked Questions
Everything you need to know about your favorite footwear.
Are your Ugg boots made from genuine sheepskin?
Yes, all our premium boots are crafted using 100% genuine Grade-A Twinface sheepskin, providing natural warmth and moisture-wicking properties.
How do I choose the correct size for my boots?
Ugg boots should fit snugly but not uncomfortably. We recommend ordering your true size; the sheepskin will naturally stretch and mold to the shape of your feet over time.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Most orders are processed within 1-2 business days and delivered within 3-7 business days.
Can I return or exchange my purchase?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Exchanges are free of charge to ensure you get the perfect fit.
How should I clean and maintain my Uggs?
To maintain the look of your boots, we recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat and never put your boots in a washing machine.
Do you offer international delivery?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout.